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This Privacy Policy explains how Velonira processes personal data when you visit this Shopify store, place an order, contact us, subscribe to updates or otherwise use the storefront.

1. Controller and scope

Velonira is the controller for store activities described here. Processing is governed by the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) and, where applicable, the Telecommunications Digital Services Data Protection Act (TDDDG).

2. Data we process

Depending on your interaction, we may process identity and contact details, billing and delivery information, order and product data, communications, account data, marketing preferences, device and browser information, IP address, cookie identifiers, security signals, payment status and refund records. Complete card data is processed by payment providers and is not ordinarily available to us.

3. Purposes and legal bases

We process data to provide the storefront, take steps requested before a contract, fulfil and administer orders, collect payment, arrange delivery, provide customer service, handle withdrawals and legal-guarantee claims, prevent fraud, secure the store, keep legally required records and establish or defend legal claims. Legal bases may include performance of a contract, compliance with legal obligations, legitimate interests balanced against your rights, and consent where required.

4. Shopify and other recipients

The store is hosted by Shopify. Data may be disclosed to Shopify, payment providers, logistics providers, communications services, security and fraud-prevention providers, professional advisers and public authorities where necessary and lawful. Each recipient receives only information reasonably required for its role.

5. International transfers

Some providers may process data outside Germany or the European Economic Area. Where GDPR transfer rules apply, transfers rely on an adequacy decision, approved safeguards such as standard contractual clauses, or another lawful mechanism.

6. Cookies and similar technologies

Strictly necessary technologies may be used to operate checkout, security, cart and account functions. Non-essential storage or access on a device is used only where the consent required by the TDDDG and GDPR has been obtained. Consent can be withdrawn through available privacy controls without affecting earlier lawful processing.

7. Retention

Data is retained only for as long as needed for the relevant purpose and applicable commercial, tax, accounting, warranty, limitation and record-keeping duties. Different records may have different retention periods. Data is then deleted or anonymised unless continued storage is legally required.

8. Security

Reasonable technical and organisational measures are used to protect data against unauthorised access, loss, alteration or disclosure. No internet service can guarantee absolute security; customers should protect account credentials and contact us if misuse is suspected.

9. Your rights

Subject to legal conditions, you may request access, rectification, erasure, restriction, data portability or information about processing; object to processing based on legitimate interests or direct marketing; and withdraw consent at any time. We may request proportionate information to verify identity.

10. Complaints

Send privacy requests to the contact details above. You also have the right to complain to a competent German data protection supervisory authority. General information about data-subject rights is available from the Federal Commissioner for Data Protection and Freedom of Information.

11. Changes

We may update this policy prospectively when services, providers or legal requirements change. The version displayed on the storefront applies from publication.

This Shipping Policy explains how Velonira processes and delivers orders. It forms part of the Terms & Conditions.

1. Order processing

Orders are reviewed after payment confirmation. We do not publish a fixed dispatch or delivery period unless it is expressly displayed at checkout or in the order confirmation. Processing may be paused where payment, address, stock or fraud-prevention checks require clarification.

2. Destinations, services and charges

Available delivery destinations, carrier services and shipping charges are shown at checkout. A delivery option is not available unless Shopify checkout offers it for the entered address.

3. Delivery address

The customer must provide a complete and accurate recipient name, street, house number, postal code, city, country and any access information reasonably required. Contact us promptly if a correction is needed; changes cannot always be made after fulfilment begins.

4. Tracking

Tracking is provided when made available by the carrier. Carrier scans and estimates are informational and may change. Contact us with the order number if tracking is missing, delayed or inconsistent.

5. Transfer of risk

For consumer orders, risk generally passes when the consumer or a third party designated by the consumer takes physical possession, except where the consumer independently commissions a carrier not offered by us, subject to mandatory German law.

6. Delay or non-delivery

If delivery does not occur as agreed, contact us so we can investigate. Mandatory rights relating to an additional reasonable performance period, cancellation and reimbursement remain available under German law. Nothing here removes statutory remedies.

7. Damaged, incomplete or incorrect delivery

Report the issue promptly with the order number and useful photographs of the parcel, label, packaging and product. Keep the goods and packaging until instructions are provided. Reporting promptly helps the carrier investigation but does not shorten mandatory consumer rights.

8. Failed delivery and returned parcels

If delivery fails because the address is materially incomplete, access is impossible, or a parcel is not collected, the carrier may return it. We will contact the customer after receipt. Reasonable redelivery costs may apply only where permitted by law and attributable to the customer.

9. Cross-border orders

For destinations outside the applicable customs area, import VAT, duties or carrier charges may apply. Amounts not collected at checkout may be payable by the recipient where lawful.

10. Contact

For delivery questions, use the contact details above and include the order number, recipient name, delivery address and tracking number where available.

Velonira is an online store focused on Arm Sleeves and Casual Jeans. The storefront presents the supplied product photographs, prices and available option combinations.

Our catalogue

The store only presents the supplied Arm Sleeves and Casual Jeans catalogue. Product descriptions, images, options, availability and prices are based on the information maintained in Shopify.

Our approach

We aim to make product selection, checkout and policy information clear across desktop and mobile devices. We do not claim materials, certifications, promotions or product performance that are not present in the supplied product data.

Customer care

Questions about products, orders, payments, delivery, withdrawal, legal guarantees, refunds or privacy can be submitted through Contact Us using the details shown above.

Applicable policies

The Privacy Policy, Shipping Policy, Contact Us, Payment Policy, Terms & Conditions and Return & Refund Policy should be read together before purchase.

Contact Velonira about products, orders, delivery, payments, withdrawal, returns, legal guarantees, privacy or website access.

Information to include

For an order-specific request, include the order number, name and email used at checkout, the product concerned, a concise description and the requested resolution. For a delivery or damage issue, include tracking details and useful photographs.

Security

Never send a complete payment-card number, card security code, account password or unnecessary identity document. We may request proportionate information to verify an order or privacy request.

Contact form

Complaints

Explain the facts, relevant dates, supporting documents and proposed solution. Nothing in this contact procedure prevents a consumer from using a competent German court, authority or alternative dispute-resolution route where legally available.

This Payment Policy explains how payments are displayed, authorised, collected and refunded for purchases from Velonira.

1. Currency and total price

Prices are displayed in euro (EUR). The checkout shows the product total, applicable tax, delivery charges and final payable amount before the order is submitted. A bank or payment provider may apply its own conversion or account charges.

2. Payment methods

Only payment methods displayed by Shopify checkout for the relevant order are accepted. Availability may depend on location, device, order value and provider eligibility rules.

3. Authorisation

Submitting an order authorises the selected provider to process payment. An order is not accepted merely because an authorisation is pending. If payment fails, the order may remain incomplete or be cancelled.

4. Payment security

Checkout is provided by Shopify and connected payment providers. We do not ordinarily receive or store complete card numbers or card security codes. Never send full payment credentials by email or contact form.

5. Fraud prevention

Transactions may be screened for fraud, misuse, sanctions and security risks. We may request reasonable verification, place an order on hold or cancel it where there is a lawful and objectively justified concern. Relevant data is handled under the Privacy Policy.

6. Taxes and invoices

Prices for consumers include VAT where applicable. Any invoice or order confirmation reflects information supplied at checkout. Contact us promptly if customer information requires correction.

7. Refunds

Approved refunds are normally issued to the original payment method. After submission, the bank or provider controls when the credit appears. Statutory reimbursement periods, including those following a valid withdrawal, remain unaffected.

8. Duplicate or disputed charges

If a charge appears duplicated, pending or unfamiliar, first check the order confirmation and contact the payment provider. Then contact us with the order number, date, amount and last four digits only. Do not send complete card details.

9. Contact

For payment questions, use the contact details above and include enough information to identify the order securely.

These Terms & Conditions govern use of this storefront and orders placed with Velonira. They are intended to operate consistently with mandatory German and EU consumer law.

1. Scope

These terms apply to consumer purchases made through this Shopify storefront. Conflicting customer terms do not apply unless expressly accepted.

2. Product presentation

Product images, descriptions, prices and variants are presented from supplied catalogue data. Minor display differences caused by screens or photography do not remove rights where goods fail to conform to the contract.

3. Ordering process

Products placed in the cart can be reviewed before checkout. By activating the final order button, the customer submits a binding offer to purchase the listed goods at the displayed total. An automated receipt confirmation does not necessarily constitute acceptance unless it expressly states otherwise.

4. Contract acceptance

A contract is concluded when we expressly accept the order, dispatch the goods or otherwise confirm acceptance. We may reject an order where payment is not authorised, information is materially incorrect, stock is unavailable, fraud is reasonably suspected or fulfilment would be unlawful. Captured payment for a rejected order will be refunded.

5. Prices and payment

Prices are shown in EUR and include VAT where applicable. Delivery charges and the final total appear before submission. Payment is governed by the Payment Policy.

6. Delivery

Available delivery services, destinations and charges are shown at checkout. Delivery, risk and delay are governed by the Shipping Policy and mandatory German law.

7. Right of withdrawal

Consumers may have a statutory 14-day right of withdrawal for distance contracts under German law. The applicable procedure, consequences and exclusions are described in the Return & Refund Policy.

8. Statutory rights for defects

German statutory rights for non-conforming goods remain fully available, including remedies under the German Civil Code. Depending on legal conditions, the consumer may be entitled to repair or replacement and, where requirements are met, price reduction, termination, refund or damages. Any commercial warranty is additional and does not replace statutory rights.

9. Liability

Nothing excludes liability that cannot legally be excluded, including liability for intent, gross negligence, injury to life, body or health, mandatory product liability and mandatory consumer rights. Any permissible limitation is interpreted narrowly under German law.

10. Intellectual property and acceptable use

Store content may not be unlawfully copied, interfered with or used to introduce malicious code, bypass security or disrupt checkout. Statutory quotation, private use and other mandatory exceptions remain unaffected.

11. Data protection

Personal data is handled as described in the Privacy Policy. Order records may be retained for applicable commercial, tax, accounting, warranty and claim-management obligations.

12. Governing law and disputes

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods, without depriving a consumer of mandatory protection applicable in the consumer's country of habitual residence. Mandatory consumer jurisdiction rules remain unaffected.

13. Severability and changes

If a provision is invalid, the remaining provisions continue to apply to the extent legally possible. Changes operate prospectively and do not alter an accepted order unless required by law or agreed with the customer.

14. Contact

Questions, complaints, withdrawal notices and legal-guarantee claims may be sent using the contact details above.

This Return & Refund Policy explains the German statutory right of withdrawal for qualifying distance contracts and the separate remedies for defective, damaged, misdescribed or incorrectly supplied goods purchased from Velonira.

1. Fourteen-day right of withdrawal

A consumer may withdraw from a qualifying distance contract within 14 days without giving a reason. For goods, the period generally begins when the consumer or a designated third party other than the carrier receives the goods, subject to the detailed rules in German law.

2. How to withdraw

Before the period expires, send an unequivocal statement identifying the decision to withdraw. Include the customer name, order number, products concerned, date received and contact details. Sending the statement before the deadline is sufficient to meet the notification deadline.

3. Return after withdrawal

After notifying us, send the goods back without undue delay and within the period required by law. Return instructions will be provided after the notice is received. Do not send goods to an address not confirmed for the return.

4. Return costs

The consumer bears the direct cost of returning goods following an ordinary withdrawal where that obligation was properly disclosed and German law permits it. We bear appropriate costs where goods are defective, damaged before risk transferred, misdescribed or incorrectly supplied.

5. Condition and diminished value

A consumer may inspect goods as reasonably necessary to establish their nature, characteristics and functioning, comparable to inspection in a shop. The consumer may be responsible for diminished value caused by handling beyond that necessary inspection, where legal requirements are met.

6. Reimbursement

Following a valid withdrawal, payments received, including the cost of the least expensive standard delivery offered where legally required, are reimbursed within the statutory period. Additional express-delivery cost is not reimbursed beyond the standard-delivery amount.

7. Withholding reimbursement

For a sale of goods, reimbursement may be withheld until the returned goods are received or the consumer supplies evidence of dispatch, whichever occurs first, unless collection has been offered.

8. Refund method

Reimbursement is made using the original payment method unless another method is expressly agreed and causes no additional cost to the consumer.

9. Statutory exclusions

The right of withdrawal may not apply to categories excluded by law, including certain goods made to customer specifications or clearly personalised, rapidly perishable goods and sealed hygiene goods after unsealing. An exclusion is applied only where its statutory conditions are met.

10. Defective or non-conforming goods

Withdrawal rights are separate from statutory rights for defects. Contact us with the order number, description and useful photographs. Under German law, the consumer may initially be entitled to repair or replacement and, where legal requirements are met, price reduction, termination, refund or damages. These rights are not reduced by this policy.

11. Damage in transit or wrong item

Report damage, missing contents or an incorrect item promptly and retain the packaging. Prompt reporting helps preserve evidence but does not shorten mandatory consumer rights.

12. Contact

Send withdrawal notices and return or guarantee requests using the contact details above. Keep proof of dispatch and relevant correspondence.

Official information about the withdrawal period is available in Section 355 BGB and about reimbursement consequences in Section 357 BGB.